Cancellations made 7 days or more prior to the date of your tour will receive a full refund. Exceptions are: for tours with tickets we charge a 20% cancellation fee; for the Eiffel Tower and Versailles tours (see below for specific cancellation charges).
Cancellations made between 7 days and 48 hours prior to the date of your tour will receive a 50% refund.
Bookings cancelled within 48 hours of the date of your tour will be charged in full.
For Eiffel Tower activities:
Cancellations made 5 days or more prior to the date of your tour will receive a 60% refund.
Bookings cancelled within 5 days of the date of your tour will be charged in full.
For Versailles:
Cancellations made 7 days or more prior to the date of your tour will be charged a 250€ cancellation fee.
Cancellations made between 7 days and 48 hours prior to the date of your tour will receive a 50% refund.
Bookings cancelled within 48 hours of the date of your tour will be charged in full.
For Workshops and Classes:
Cancellations made between 15 and 29 days prior to the date of your workshop/class will receive a 50% refund.
Cancellations made between 7 and 14 days prior to the date of your workshop/class will receive a 25% refund.
Bookings cancelled within 7 days of the workshop/class will be charged in full.
For cruises, Tuk-tuk & Sidecar:
Cancellations made 10 days or more prior to the date of your tour will receive a full refund.
Cancellations made between 10 days and 5 days prior to the date of your tour will receive a 50% refund.
Bookings cancelled within 5 days of the date of your tour will be charged in full.
For United Kingdom
Cancellations made 14 days or more prior to the date of your tour will receive a full refund. Exceptions are: for the tours with tickets we charge a 25% cancellation fee.
Cancellations made between 14 days and 7 days prior to the date of your tour will receive a 50% refund.
Bookings cancelled within 7 days of the date of your tour will be charged in full.
For black cab tours:
Cancellations between 4 weeks and 15 days prior to the date of your tour will receive a 50% refund.
Bookings cancelled within 14 days of the date of your tour will be charged in full.
For Italy
Cancellations made 7 days or more prior to the date of your tour will receive a full refund. Exceptions are: for tours with tickets or cruise in Venice we charge a 20% cancellation fee.
Cancellations made between 7 days and 48 hours prior to the date of your tour will receive a 50% refund.
Bookings cancelled within 48 hours of the date of your tour will be charged in full.
For Workshops and Classes:
Cancellations made 10 days or more prior to the date of your workshop/class will receive a 50% refund.
Bookings cancelled within 10 days of the workshop/class will be charged in full.
